IT Trade Desk Support Analyst, Information Technology (6 Months' Contract)
Core
Provide first and second-level IT support for desktop hardware, software, mobile devices, and trading systems in a high-availability financial services environment.
Role type
Senior IT Support Analyst (Contract)
Builds
Seamless daily business operations for internal end users in a trading environment
Domain
Financial Services / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop support, Windows 10/11 administration, Office 365 management, Active Directory, VDI solutions, Incident management, Data centre operations, Change management, Trading system support, User lifecycle management
Preferred skills
Bloomberg, IRESS, Refinitiv familiarity, Cisco VoIP support, HP hardware expertise
Technologies
Windows 10/11, Office 365, Active Directory, VDI, Bloomberg, IRESS, Refinitiv, Cisco VoIP, HP desktops/laptops
Responsibilities
Provide first and second-level support for desktop hardware/software and mobile devices; Act as Incident Manager for outages; Maintain and troubleshoot Windows OS and trading applications; Assist with global initiatives like Windows 11 rollout; Manage daily IT activities including backups and patch deployments; Liaise with vendors for support and warranty issues; Coordinate onboarding/offboarding processes; Assist with rack/stack of data centre equipment; Provide support for conference rooms and AV setups.
Seniority
Senior, hands-on IC