Field Services Engineer
Core
Provide first- and second-level support for desktop-related issues, install and troubleshoot hardware/software, and manage desktop security in a secure Federal Government environment.
Role type
Field Services Engineer (Desktop/EUC Support)
Builds
Desktop and laptop systems, security compliance, and IT service management processes
Domain
Federal Government IT Services
Required skills
Desktop support, hardware/software troubleshooting, Windows, Microsoft 365, Active Directory, SCCM/MECM, Cisco, DNS, ITIL processes, security compliance
Preferred skills
ITIL certification, knowledge base contribution, continual improvement
Technologies
Windows, Microsoft 365, Active Directory, SCCM/MECM, Cisco, DNS
Responsibilities
Provide first- and second-level support for desktop-related issues; Install, configure, and troubleshoot hardware and software components; Monitor and manage desktop security; Perform routine maintenance tasks including updates and patches; Collaborate with end users to resolve technical issues; Work closely with IT teams for system integration.
Seniority
Mid-level, hands-on IC