Learning & Development Manager
Core
Designing, implementing, and managing training academies and development programs for employees, leaders, and franchisees to drive guest experiences and business results.
Role type
Learning & Development Manager
Builds
Training academies, leadership programs, onboarding processes, and digital learning content for a multi-brand restaurant group.
Domain
Hospitality / Restaurant industry / Corporate Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design and implementation, LMS administration (Attensi), project management, content creation (multimedia), needs analysis, stakeholder collaboration, strategic planning, operational execution.
Preferred skills
Experience in the restaurant industry, experience with Attensi LMS, experience leading leadership training, HR or Business Management degree.
Technologies
Attensi, Microsoft Office
Responsibilities
Develop and manage onboarding processes; Map business needs to training initiatives; Design and run learning programs across the employee lifecycle; Build strategic leadership programs; Ensure modern L&D systems; Own the Learning Management System (LMS); Market internal training offerings; Evaluate and improve training quality; Plan and execute development activities; Produce training content in various formats.
Seniority
Mid-level, hands-on IC