Customer Service Specialist
Core
First point of contact for key distributors and NGOs, managing order processing, inquiries, and account support for Point of Care diagnostic products.
Role type
Customer Service Specialist
Builds
Efficient order processing and high-quality customer experiences for internal and external stakeholders.
Domain
Healthcare diagnostics / Point of Care
Deliverable
client delivery
Required skills
Order management, customer communication, issue resolution, data accuracy, SAP/ERP familiarity, regulatory compliance awareness, time management
Preferred skills
Healthcare industry experience, Microsoft Office proficiency, critical thinking, cross-functional collaboration
Responsibilities
Process customer orders, resolve order processing issues, communicate order status, maintain customer open orders, collaborate with supply chain and warehouse teams, support continuous improvement initiatives, ensure data accuracy in SAP
Seniority
Individual Contributor