Supervisor de Servicio al Cliente
Core
Supervise customer service operations, order processing, billing, and inventory dispatch for a pharmaceutical manufacturing plant in Chile.
Role type
Senior operational supervisor (customer service & billing)
Builds
Order fulfillment, billing accuracy, and client satisfaction for established pharmaceutical products
Domain
Healthcare / Pharmaceuticals / Supply Chain
Required skills
Order management, billing administration, inventory coordination, client relations, financial reporting, GMP compliance, team supervision
Preferred skills
Supervisory experience, supply chain knowledge, process optimization
Technologies
ERP systems, billing software, reporting tools
Responsibilities
Supervise order intake, processing, and billing; Monitor backorders and coordinate mitigation; Coordinate with commercial areas to reduce obsolescence losses; Liaise with quality, regulatory, supply, and production for product release; Manage third-party client relationships and supply flow; Validate credit notes and financial documents; Oversee sales ledger closing and reconciliation; Coordinate finished goods dispatch; Manage customer claims and responses; Update pricing and commercial conditions in the system; Consolidate operational reports for audits and management; Ensure compliance with safety, health, environmental, and GMP standards.