Head of Digital & Commerce Operations (Global)
Core
Lead global operations and Site Reliability Engineering (SRE) for digital and commerce platforms to ensure reliability, security, and performance for customers, patients, and partners.
Role type
Senior IC Head of Digital & Commerce Operations (SRE)
Builds
Global digital platforms including AEM, Adobe Commerce / Magento, and commercetools
Domain
Healthcare technology / E-commerce
Deliverable
production ML models | infrastructure
Required skills
Global operations leadership, Site Reliability Engineering (SRE), incident management, vendor performance management, follow-the-sun operating model, cloud platforms, observability, cost efficiency, scalability
Preferred skills
Experience with modern operating models, translating technical operations to business outcomes
Technologies
AEM, Adobe Commerce, Magento, commercetools
Responsibilities
Lead global operations for key digital platforms, ensure high availability and operational excellence, own incident management and platform reliability, lead a follow-the-sun operating model across multiple time zones, partner with Engineering, Product, and Security, oversee vendor performance against SLAs, drive cost efficiency and platform sustainability
Seniority
Senior, hands-on IC with leadership responsibilities
