Product Specialist - Server Based Software
Core
Troubleshoot product, application, and server-related issues in real customer environments to ensure system reliability and drive long-term product improvements.
Role type
Product Specialist (Server-Based Software Support)
Builds
Improved product stability, support processes, and customer experience for critical operational systems.
Domain
Industrial machinery / Server-based software / Connected systems
Deliverable
client delivery
Required skills
Technical troubleshooting, root cause analysis, SQL, server environment familiarity, cross-functional collaboration, technical communication, prioritization, ownership mindset
Preferred skills
Experience in customer support or service roles, ability to work across global teams and cultures
Responsibilities
Analyze customer environment issues using logs and configurations, collaborate with R&D and Product Management to solve complex problems, identify patterns to improve products and support processes, act as a technical detective with limited information
Seniority
Individual Contributor, mid-level specialist