Customer Care Manager (m/w/d) im Innendienst
Core
Managing customer onboarding, order portals, and inquiries while coordinating training and backlog management for a medical/pharmaceutical distribution team.
Role type
Customer Care Manager (Inbound/Onboarding)
Builds
Order portals and customer onboarding workflows
Domain
Healthcare / Pharmaceutical distribution
Deliverable
product features
Required skills
Customer onboarding, order portal management, inbound inquiry handling, customer training delivery, backlog management, troubleshooting, MS-Office proficiency
Preferred skills
Sales operations experience, digital media usage, entrepreneurial mindset
Responsibilities
Maintain and improve order portals, support customer onboarding and online ordering, coordinate and process inbound customer requests, conduct online or in-person customer training, manage existing customer relationships, maintain product backlog and coordinate development tasks