Reimbursement Specialist (Diabetes) - NSW, 12-month Contract
Core
Manage customer orders and verify insurance benefits for diabetes product reimbursements.
Role type
Customer Operations Specialist (Health Insurance Reimbursement)
Builds
Seamless ordering experience for diabetes product customers
Domain
Healthcare / Diabetes / Private Health Insurance
Deliverable
client delivery
Required skills
Order management, Insurance benefit verification, Medical guideline adherence, Prior authorization processing, Cost share calculation, Documentation collection, Cross-functional collaboration
Preferred skills
Medical device or healthcare experience, Salesforce CRM familiarity
Responsibilities
Manage customer orders and verify insurance benefits, Serve as department expert on escalation calls and insurance contracts, Request and collect updated documentation, Support customers by answering inquiries and resolving issues, Submit prior authorization requests, Calculate and document cost share amounts, Collaborate with internal teams for seamless ordering