Customer Service Representative – 12 month contract.
Core
First point of contact for customers, assisting with account queries, providing product guidance, and handling operational processing via phone and email.
Role type
Customer Service Representative
Builds
Customer experience and operational resolution for financial services clients
Domain
Financial Services / Investment Management
Deliverable
client delivery
Required skills
Phone communication, email communication, active listening, problem-solving, attention to detail, record-keeping, adaptability
Preferred skills
Empathy, professionalism, calm under pressure, curiosity
Technologies
Multiple internal systems
Responsibilities
Respond to customer enquiries via phone and email, take ownership of issues to resolution, balance competing priorities, keep up to date with products and processes, identify opportunities to improve customer experience
Seniority
Entry-level / Junior