Job
Core
Customer Success Officer providing live support, account management, and troubleshooting for CFD and stock trading clients.
Role type
Customer Success Officer (Live Support & Account Management)
Builds
Client trust and retention for a global online brokerage platform
Domain
Fintech / Online Brokerage
Deliverable
client delivery
Required skills
German (fluent), English (fluent), live chat/email support, account opening and amendment, MetaTrader 4/5 platform troubleshooting, back office query handling, compliance liaison
Preferred skills
Additional languages, MetaTrader platform knowledge, business studies degree
Responsibilities
Assist clients worldwide through live support via chat and email; handle account openings, amendments, and record maintenance; troubleshoot technical issues on trading platforms; liaise with compliance for account approvals; promote products and services; resolve cross-departmental issues
Seniority
Individual Contributor, entry to mid-level