Job
Core
Deliver high-quality, multi-channel support to clients in the Foreign Exchange and CFD brokerage industry, ensuring timely resolution of enquiries and issues while supporting client retention.
Role type
Client Success Specialist (Fintech)
Builds
Client retention and satisfaction for standard/premium traders and partners
Domain
Financial Services / Foreign Exchange / CFDs
Deliverable
client delivery
Required skills
multi-channel support, client segmentation, root cause analysis, escalation management, trade investigation, regulatory compliance
Preferred skills
fintech experience, problem-solving, multitasking, proactive mindset
Technologies
none stated
Responsibilities
Deliver multi-channel support, tailor support by client segment, support client retention, identify and share trends with internal teams, collaborate with stakeholders, adhere to CX Charter and policies, handle escalations, conduct layer-1 trade investigations
Seniority
Individual Contributor