Customer Journey Manager
Core
Design and optimize the end-to-end customer journey for farmers and ranchers using Halter's cattle management technology, ensuring a smooth experience from initial contact through installation, support, and renewal.
Role type
Senior Customer Journey Manager (Service Design & Operations)
Builds
A unified service blueprint and 'golden path' for customer onboarding and retention across multiple markets.
Domain
Agri-tech / Livestock management / SaaS
Required skills
Customer journey mapping, Service blueprinting, Cross-functional stakeholder management, Data analysis for journey metrics, Field operations experience, Strategic communication
Preferred skills
Agri-tech or hardware product experience, Multi-country journey management, Churn reduction expertise, Subscription business lifecycle knowledge
Responsibilities
Design the golden path for farmers from first conversation to renewal; Map current journeys to identify handoff gaps; Build and launch a service blueprint within six months; Measure and report on key metrics like churn and support contacts; Resolve cross-team conflicts regarding process ownership; Conduct on-site visits to farms in at least two countries within the first 90 days.
Seniority
Senior, hands-on IC