Job
Core
Provide multi-channel customer support and technical assistance for the company's products and services.
Role type
Customer Support Specialist
Builds
Customer support operations
Domain
Customer Service
Deliverable
client delivery
Required skills
Customer communication, problem-solving, written and verbal communication, multitasking, data collection and analysis
Responsibilities
Respond to customer inquiries via email, chat, and phone; provide technical support for products and services; collect and analyze customer data to improve experience; collaborate with other departments to enhance customer experience
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