Job
Core
Client Relationship Manager supporting existing and new clients with documentation updates, product education, and issue resolution.
Role type
Client Relationship Manager
Builds
Customer relationships and support workflows
Domain
Financial services / Client support
Deliverable
client delivery
Required skills
documentation management, customer onboarding, product education, cross-functional collaboration, issue resolution, analytical skills, organizational skills, confidentiality
Preferred skills
AML/CySEC certification, Greek language proficiency
Technologies
Microsoft Office
Responsibilities
Assist clients in amending and updating existing documentation and personal information; Build and maintain strong relationships with existing clients; Provide accurate product information and support by educating clients on features, benefits, and usage; Respond promptly to customer inquiries regarding products, services, and technical issues; Support new customers during onboarding process; Collaborate with cross-functional teams to address customer needs and resolve complex issues.
Seniority
Junior to Mid-level (1-2 years experience)
