Operations Executive (Australia Timings: 3 am to 12 pm)
Core
Support customer operations and travel booking management to ensure seamless customer experiences from booking to travel completion.
Role type
Customer Operations Intern
Builds
Travel booking processes and customer service workflows
Domain
Travel industry
Deliverable
product features
Required skills
Customer inquiry resolution, Booking management, Data accuracy, Catalogue maintenance, Cross-functional collaboration, Reporting and metrics analysis
Responsibilities
Respond to customer inquiries via email, phone, and chat; Process and manage travel bookings; Monitor and manage customer feedback; Maintain and update customer records and databases; Assist in updating the travel product catalogue; Collaborate with sales, marketing, and product teams.
Seniority
Intern
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