Job
Core
Provide administrative support to the Front Office, manage guest inquiries, and coordinate room availability and amenities.
Role type
Administrative Assistant (Hotel Front Office)
Builds
Guest profiles, correspondence, meeting minutes, and operational reports for hotel guests and staff.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Phone call management, guest communication, document preparation, meeting minutes, data confidentiality, room status monitoring, multi-tasking, office software proficiency (Outlook, Excel, Word, PowerPoint), PMS exposure (Opera)
Preferred skills
Opera (PMS) experience
Responsibilities
Answer and direct front office phone calls, update guest profiles, prepare and send daily amenities, monitor queue rooms and follow up with guests, assist with document creation and Docusign, handle guest information requests confidentially, walk departures with Front Office and Housekeeping, prepare correspondence and reports, attend meetings and take minutes, ensure professional guest interactions, cover other secretary duties as needed.
Seniority
Individual Contributor