Graduate IT Support
Core
Provide Level 1 IT support to diverse business customers via phone, email, and remote tools, troubleshooting hardware, software, and network issues.
Role type
Entry-level IT Support Engineer
Builds
Desktop environments, user onboarding, and IT deployments for business customers
Domain
Managed Service Provider (MSP) / IT Infrastructure
Required skills
Troubleshooting hardware and software, Microsoft 365 administration, Windows desktop support, ticket management, remote support tools, user onboarding, networking fundamentals
Preferred skills
Customer service experience, communication skills, willingness to learn, basic IT knowledge
Technologies
Microsoft 365, Windows, remote support tools
Responsibilities
Provide Level 1 IT support via phone, email, and remote tools; Troubleshoot hardware, software, network, and connectivity issues; Log, manage, and resolve support tickets; Escalate complex technical issues; Assist with workstation setups and user onboarding; Build positive relationships with customers
Seniority
Junior, recent graduate