IT Manager
Core
Lead the design, delivery, and administration of secure, reliable IT systems and services across distributed precincts while driving IT service management maturity.
Role type
Senior IT Manager (Service Delivery & Governance)
Builds
Secure, reliable IT systems and services for public-facing precincts
Domain
Public sector / Government / Parks and Recreation
Required skills
IT service management (ITSM), cyber security strategy, disaster recovery planning, team leadership, vendor management, budget management, strategic planning, root-cause analysis, policy development
Preferred skills
Cloud technology adoption, AI integration, mobility solutions, event technology platforms, SaaS environments
Technologies
ServiceNow, cloud platforms, SaaS environments
Responsibilities
Lead the design, delivery, and ongoing administration of secure, reliable IT systems and services across all sites; Own and continuously improve IT service management (ITSM) practices; Monitor and report on service performance metrics; Apply structured problem management and root-cause analysis; Hold strategic accountability for cyber security; Maintain and improve disaster recovery and business continuity arrangements; Lead, coach, and develop the IT team; Manage external service providers and vendors; Support evaluation and adoption of emerging technology; Prepare policies, frameworks, reports, and documentation for IT governance; Manage IT budgets and resources.
Seniority
Senior, hands-on IC with leadership responsibilities