Customer Success Manager
Core
Act as a trusted advisor to maritime clients (shipowners, charterers, brokers, traders) to ensure they extract maximum value from Kpler's maritime intelligence solutions, including vessel tracking, port analytics, and fleet monitoring.
Role type
Customer Success Manager (Maritime Intelligence)
Builds
Kpler's maritime intelligence platform (vessel tracking, port analytics, fleet monitoring)
Domain
Maritime logistics, shipping analytics, commodities data
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Relationship building with maritime stakeholders, onboarding management, risk assessment, engagement campaign execution, client support, insight surfacing, cross-functional collaboration, documentation, CRM management
Preferred skills
Experience with data platforms, Excel, APIs, maritime analytics tools, Salesforce
Technologies
Salesforce, Excel, APIs, maritime analytics tools
Responsibilities
Build and nurture relationships with maritime clients; deliver seamless onboarding; identify and flag customer risks; execute engagement campaigns to drive adoption; provide expert support via email, calls, and meetings; surface insights and usage trends; collaborate with Sales for expansion and renewals; liaise with Product/Engineering for feedback; contribute to support documentation; maintain records in Salesforce
Seniority
Mid-level, hands-on IC