Customer Care Consultants
Core
Friendly face behind an online SME business insurance platform, ensuring smooth and pleasant customer experiences via phone, email, and chat.
Role type
Customer Care Specialist (SME Insurance)
Builds
Online insurance platform for small businesses
Domain
Insurance / Fintech
Deliverable
client delivery
Required skills
Customer service experience, verbal and written communication, platform troubleshooting, business insurance knowledge, documentation, process improvement
Preferred skills
Online business support experience, analytical skills, time management
Responsibilities
Respond to customer enquiries via phone, email, and chat; Understand customer business needs and provide tailored insurance guidance; Assist with platform or policy-related issues; Maintain knowledge of business insurance products; Document customer interactions; Identify opportunities to improve customer experience; Follow up to confirm resolutions.