Platform Support Specialist
Core
Support CFC's digital distribution strategy by managing the end-to-end underwriting process on the Connect Platform, engaging with brokers via live chat, and ensuring accurate policy issuance.
Role type
Platform Support Specialist (Digital Underwriting Operations)
Builds
Digital broker experience and online underwriting channels
Domain
Insurance / Digital Distribution
Required skills
Live chat management, policy issuance, underwriting documentation handling, broker engagement, risk review of quotes, product knowledge explanation, quotation production, inbox management, follow-up on new business
Preferred skills
Insurance underwriting support experience, broker servicing experience, Microsoft Office proficiency
Responsibilities
Respond to broker enquiries via live chat and digital channels, manage platform team inbox and log submissions, issue policies and underwriting documentation, conduct daily risk reviews of broker-generated quotes, engage with brokers to gather platform feedback, chase outstanding items and renewals
Seniority
Individual Contributor, operational support