Account Manager - Australia
Core
Own and grow the existing ANZ customer base of jewellery retailers on the Nivoda B2B marketplace, focusing on retention and share of wallet expansion.
Role type
Senior Account Manager (B2B SaaS/Marketplace)
Builds
Nivoda B2B marketplace connecting jewellery retailers with global suppliers
Domain
Jewellery industry, B2B SaaS, Global Trade
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B account management, revenue retention, share of wallet expansion, churn risk management, business reviews, CRM discipline (Salesforce), remote self-management, commercial negotiation (pricing/margin/stock)
Preferred skills
Jewellery/diamonds/luxury goods experience, marketplace/wholesale background, SMB owner-operator sales, data analysis (spreadsheets/BI)
Responsibilities
Own a book of ramped ANZ jewellery retailers as primary commercial contact; Protect and grow net revenue retention; Grow share of wallet across categories; Reactivate lapsed accounts; Run regular business reviews with top accounts; Resolve customer issues with ops/support/finance teams; Feed customer insight to shape product/pricing/supply; Represent company at trade fairs
Seniority
Mid-Senior, hands-on IC