Customer Support Specialist
Core
Frontline support for fitness and wellness software solutions, helping businesses and members resolve technical and operational challenges via phone, chat, and Zoom.
Role type
Customer Support Specialist (SaaS)
Builds
Customer support experience and knowledge base resources for fitness management software
Domain
Health & Fitness / SaaS
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, clear communication, empathy, multitasking, documentation
Preferred skills
SaaS environment experience, fitness industry familiarity
Responsibilities
Provide first-level support across tickets, live chat, phone, and Zoom; diagnose and resolve customer issues; maintain detailed records of interactions; create and update knowledge base articles; escalate complex matters to internal teams; meet response-time and satisfaction targets.
Seniority
Individual Contributor
