Service Coordinator (Pacific Time Zone)
Core
Oversee daily service and installation scheduling, coordinate technicians and subcontractors, and resolve scheduling challenges to ensure efficient operations and customer satisfaction.
Role type
Service Coordinator (dispatching)
Builds
Service delivery for home improvement and repair services
Domain
Home services / Plumbing and installation
Required skills
Service dispatching, scheduling coordination, CRM proficiency (Salesforce), customer issue resolution, work order creation, subcontractor management, operational logistics
Preferred skills
HVAC or plumbing industry experience, installation process knowledge
Technologies
Salesforce
Responsibilities
Manage daily service calls and installation activities; coordinate technician schedules across locations; address customer complaints and resolve escalated issues; create work orders detailing materials and tasks; maintain scheduling software records and upload documentation to Salesforce; arrange subcontractors when necessary; identify and resolve scheduling conflicts and delays.
Seniority
Mid-level, hands-on IC