Learning developers-Citizen
Core
Design, develop, and maintain high-quality learning solutions (eLearning, simulations, videos, guides) to support the adoption of Enterprise Service Management (ESM) processes and technologies.
Role type
Learning Developer (Instructional Design & Content Development)
Builds
Engaging learning experiences, training materials, and capability uplift initiatives for ESM adoption.
Domain
Enterprise Service Management (ESM) / Digital Learning
Required skills
SAP Enable Now, instructional design, adult learning principles, Microsoft 365, Learning Management Systems (LMS), stakeholder engagement, content development
Preferred skills
Clipchamp, WalkMe Learning, video authoring tools, ServiceNow, ESM processes
Technologies
SAP Enable Now, Microsoft 365, LMS, Clipchamp, WalkMe Learning
Responsibilities
Analyze learning needs and validate capability gaps; Develop eLearning, simulations, product videos, and quick reference guides; Design role-based learning pathways and training plans; Support Train-the-Trainer, UAT, and go-live activities; Collaborate with SMEs to validate content; Maintain and improve learning assets.
Seniority
Individual Contributor
