Contact Centre Consultant - Melbourne Weployee
Core
A full-time contact centre role focused on handling high-volume customer inquiries via calls, emails, and chats to ensure customer satisfaction and meet key performance metrics.
Role type
Contact Centre Consultant (Customer Service)
Builds
Customer support interactions for various brands
Domain
Customer Service / Contact Centre
Deliverable
client delivery
Required skills
High-volume phone handling, email and chat support, customer-centric mindset, resilience, exceptional verbal and written communication
Preferred skills
Experience with leading Australian brands
Technologies
None specified
Responsibilities
Answering calls, emails, and chats (50-60 per day); Achieving key metrics including handling time, quality, and customer satisfaction; Providing A-class customer experience in a fast-paced environment
Seniority
Entry to Mid-level, full-time employee
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