Service Desk Analyst
Core
Provide Tier 1/2 IT support for Windows and macOS environments, including hardware, OS, application, and connectivity troubleshooting, along with device deployment and management.
Role type
Senior IC Service Desk Analyst
Builds
Enterprise computing resources and user support services
Domain
Healthcare / IT Infrastructure
Required skills
Windows and macOS troubleshooting, MDM (Intune/Jamf/Kandji), Entra ID management, encryption (FileVault/BitLocker), ticketing systems, patch deployment, networking basics
Preferred skills
Apple Certified Support Professional (ACSP), Microsoft 365 Endpoint Administrator Associate (MD-102), technology lifecycle management, application support
Technologies
Windows 11, macOS, Intune, Entra ID, Jira, Autotask, Freshservice, Apple Business Manager
Responsibilities
Troubleshoot hardware, OS, application, and connectivity issues on Windows and Mac; Deploy and configure macOS devices via MDM; Manage user accounts and access via Entra ID; Create and maintain knowledge base articles; Lead training on Microsoft 365 applications; Respond to emergency issues during off-hours
Seniority
Mid-level, hands-on IC
