Intake Worker
Core
Register new client referrals, assign them to clinicians, manage waitlists, and book initial appointments for a healthcare service provider.
Role type
Intake Worker (Client Access)
Builds
Client access and appointment scheduling for clinical services
Domain
Healthcare / Community Health
Deliverable
product features
Required skills
Trakcare, CRM, phone system, medical terminology, workload management
Responsibilities
Register new referrals from multiple channels (Healthlink, fax, email, mail, My Aged Care Portal), assign clients to clinicians, manage waitlists and notify clients of wait times, book initial appointments, update client demographics, meet daily billing targets
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