Outreach Specialist, CACP
Core
First step in patient journey, supporting Comprehensive Advance Care Planning (CACP) program through high-volume inbound/outbound outreach, scheduling facilitation appointments, and educating patients.
Role type
Patient outreach specialist (call center)
Builds
Schedules facilitation appointments for CACP program
Domain
Healthcare / Patient education
Deliverable
client delivery
Required skills
High-volume outbound calling, inbound inquiry management, digital communication (email/SMS), script adherence, objection handling, HIPAA compliance, CRM navigation
Preferred skills
Healthcare experience, advance care planning knowledge, bilingual English/Spanish
Responsibilities
Conduct high-volume outbound calls to educate patients and schedule appointments; Respond to inbound inquiries and manage referrals; Manage digital patient communications; Address patient concerns with empathy; Maintain HIPAA compliance
Seniority
Entry-level, hands-on IC