Platform Operations Specialist
Core
Platform Operations Specialist supporting internal teams and customers by diagnosing issues, managing data operations, and building automation tooling for the Jomablue enterprise event platform.
Role type
Mid-level IC platform operations engineer
Builds
Production event management platform features and operational tooling
Domain
Enterprise event technology / SaaS
Required skills
Cloud and SaaS environment management, API integration and debugging, structured troubleshooting and root cause analysis, data import/export validation, AI tool utilization for workflow automation, technical documentation, autonomous problem solving
Preferred skills
SQL query writing, AWS infrastructure knowledge, Bash/Python scripting, hardware diagnostics, QA and testing methodologies
Technologies
AWS (EC2, S3, IAM, VPC, CloudWatch), Jira, APIs, Bash, Python, AI tools
Responsibilities
Investigate and reproduce reported issues across hardware, software, network, and cloud layers; translate internal and customer problems into well-scoped tickets; support data operations including imports, exports, and reconciliation; build lightweight tooling to automate repetitive tasks; create and maintain internal documentation and runbooks; use AI tools to accelerate troubleshooting and documentation
Seniority
Mid-level, hands-on IC