Support Technician
Core
Providing end-user support and troubleshooting across desktop, server, cloud infrastructure, and network environments for MSP clients.
Role type
Support Technician (Hybrid Onsite/Service Desk)
Builds
IT support solutions for enterprise clients
Domain
Managed Service Provider (MSP) / IT Infrastructure
Deliverable
client delivery
Required skills
Microsoft AD (Azure & on-prem), Windows Server, Exchange, Cloud platforms (Azure AD, Entra, Hyper-V, Citrix, AWS), Network troubleshooting (LAN/WAN), Firewall management, Ticketing systems
Preferred skills
Project deployment experience, Valid Australian driver's license, Own vehicle
Technologies
Microsoft AD, Azure, M365, Exchange, Windows Server, Hyper-V, Citrix, AWS, Entra
Responsibilities
Slaying tickets across Microsoft AD, Azure, M365, and Exchange; Troubleshooting desktops, servers, firewalls, and networks; Supporting cloud platforms; Jumping into project deployments; Collaborating with senior engineers; Venturing out to client sites
Seniority
Individual Contributor