Consultant Gig #984–SYDNEY–Govt–IT Service & Process Design Lead
Core
Designing a technology services target operating model, transitional implementation planning, and business readiness preparations for a government client.
Role type
Senior IT Service & Process Design Lead Consultant
Builds
Technology services target operating model and transitional implementation plans
Domain
Government IT Services / IT Service Management
Required skills
Human capital management, structural org design, change management, workforce transition preparation, target operating model development, IT services experience
Preferred skills
ITIL framework knowledge, SLA/KPI definition, risk control design
Technologies
ITIL
Responsibilities
Develop service delivery models, process models, system & tool usage definitions, SLAs, risk controls, and migration plans
Seniority
Senior, hands-on IC
