Guest Relations Officer
Core
Front-of-house service role managing guest interactions, food and beverage replenishment, and lounge maintenance in an Executive Lounge setting.
Role type
Guest Relations Officer (Front-of-House Service)
Builds
Guest experiences and F&B service in hotel lounges
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, F&B experience, Alcohol service compliance, Table setting/clearing, Kitchen communication, VIP coordination, Cleaning and sanitization, Phone etiquette
Preferred skills
Warm demeanour, Team collaboration, Process improvement ideas
Technologies
None stated
Responsibilities
Greet and bid farewell to guests, Refill food and beverage items, Clear and sanitize tables, Maintain lounge cleanliness and ambiance, Coordinate VIP arrivals and amenities, Answer phone calls, Comply with alcohol service laws