Learning Experience and Facilitation Specialist
Core
Design and deliver practical, engaging learning programs (leadership, business, technical) to grow capability across an IT services organization.
Role type
Learning Experience and Facilitation Specialist
Builds
Learning materials (slide decks, facilitator guides, workbooks) and delivery of face-to-face and virtual sessions
Domain
Corporate Learning & Development in IT Services
Required skills
Learning design, adult learning principles, facilitation, content adaptation, virtual delivery, AI tool usage, stakeholder partnership
Preferred skills
IT services experience, ITIL/SIAM frameworks, e-learning authoring, LMS
Technologies
Microsoft Teams, e-learning authoring tools, LMS
Responsibilities
Build and update learning materials using program blueprints; Facilitate face-to-face and virtual learning sessions; Partner with SMEs to ensure content accuracy; Use learner feedback to improve programs; Support program operations (prep, communications, records)
