Business Analyst,Enterprise Service Management & SMS Business Case (Syd/Bne/Mel)
Core
Analyze requirements and design processes for Enterprise Service Management (ESM) implementation and develop a business case for a new Student Management System (SMS).
Role type
Senior Business Analyst (Project Delivery)
Builds
ESM platform configuration and SMS business case
Domain
Higher Education / IT Service Management
Required skills
Requirements elicitation, process design, stakeholder facilitation, financial modeling, vendor evaluation, UAT coordination
Preferred skills
BPMN, BRD creation, TCO analysis
Technologies
ESM platforms, Student Management Systems
Responsibilities
Elicit requirements for ESM across Student Services, Facilities, and IT; Design future-state service catalogues and workflows; Build financial models and Board-ready business case for SMS; Facilitate workshops with academic and executive teams; Coordinate UAT and go-live support for ESM.
Seniority
Senior, hands-on IC