Customer Service Consultant
Core
Sourcing and recruiting support workers for clients while providing platform support via high-volume outbound calls.
Role type
Outbound Customer Service Consultant (Recruitment focus)
Builds
Pipeline of support workers for care and support clients
Domain
Care and support sector / Recruitment
Deliverable
client delivery
Required skills
outbound calling, candidate sourcing, recruitment, client support, onboarding coordination, data accuracy, multi-channel communication (phone/email/chat), system navigation
Preferred skills
call centre background, recruitment experience, high-volume customer service, problem solving, organization, technology adaptability, teamwork
Responsibilities
Make high volume of outbound calls to engage prospective candidates, source and recruit support workers based on client needs, build candidate pipeline using various channels, partner with team to identify right people for roles, follow up candidates through recruitment and onboarding, support clients with platform navigation, coordinate with compliance and accounts for worker readiness, maintain accurate job and worker details in internal systems
