Intake QA Coordinator
Based in Brazil
Core
Maintain accuracy and quality of high-volume legal intake operations by reviewing case information, auditing recorded calls, and tracking case viability.
Role type
Intake Quality Assurance Coordinator
Builds
High-volume legal intake workflows for connecting injured individuals with legal representation
Domain
Legal services / Claims processing
Deliverable
dashboards & analysis
Required skills
Case review, call auditing, workflow compliance monitoring, data tracking, process improvement, stakeholder collaboration
Preferred skills
Reconnecting with unresponsive claimants, system navigation
Responsibilities
Review case information, audit recorded calls, ensure intake workflows meet standards, reconnect with unresponsive claimants, track case viability, identify recurring issues, improve processes
Seniority
Individual Contributor