Consumer Risk Manager
Core
Investigate and manage escalated customer disputes to resolve issues, restore trust, and balance commercial objectives with customer outcomes.
Role type
Senior IC consumer risk manager (travel industry)
Builds
Dispute resolution outcomes and improved compliance processes
Domain
Travel industry / Consumer protection
Deliverable
client delivery
Required skills
travel industry expertise, dispute resolution, risk assessment, negotiation, stakeholder management, regulatory compliance, policy improvement
Responsibilities
Investigate and manage customer disputes, provide professional communication to customers, conduct thorough investigations, assess risk and provide recommendations, represent company in consumer tribunals and courts, respond to compliance requests from regulators, identify opportunities to improve policies and processes, support education of retail consultants
Seniority
Senior, hands-on IC