Operations Specialist
Core
Own the development and optimization of vital operational processes for a loan repayment platform, identifying opportunities to spearhead product and feature development.
Role type
Operations Specialist (Process Optimization & Product Enablement)
Builds
Internal operational processes, feedback loops, and tools to automate loan servicing workflows.
Domain
Fintech / Consumer Lending
Deliverable
product features
Required skills
Process optimization, framework development, loan-level research, stakeholder collaboration, data analysis, tooling development
Preferred skills
Lending industry experience, fast-paced environment adaptability, curiosity-driven problem solving
Technologies
Excel, Google Sheets, Looker, JIRA
Responsibilities
Identify opportunities for process improvement and craft solutions; Develop feedback loops with operations teams to improve internal processes and tooling; Support borrower operations team in handling detailed loan-level research items.
Seniority
Mid-level, hands-on IC