Service Delivery Specialist
Core
Lead service excellence and operational improvements for customer-facing digital platforms and IT applications within the Insurance Enterprise Technology domain.
Role type
Service Delivery Specialist (IT Operations)
Builds
Seamless performance of IT applications, automation for security vulnerability management, and consistent service management processes.
Domain
Insurance / IT Service Management / Digital Experience Platforms
Required skills
IT service delivery (incident, problem, change management), ITSM frameworks, ServiceNow, Spring Boot APIs, React UI, Adobe Experience Manager, CI/CD pipelines, scripting, data analysis
Preferred skills
ITIL Certification (Version 3 or 4)
Technologies
ServiceNow, Spring Boot, React, Adobe Experience Manager
Responsibilities
Manage software vulnerability analysis and ensure compliance across APIs and web applications; Build automation and develop scripts to enhance reporting and data analysis for Security Vulnerabilities management; Guide operational teams to deliver consistent service management across incident, change, and release processes; Collaborate with engineering, testing, and support teams to optimise system performance and reduce manual effort; Facilitate change and release management forums, including CAB meetings and reporting; Monitor service delivery effectiveness and drive continual improvement initiatives; Participate in on-call support for critical production issues.
Seniority
Junior to Mid-level, hands-on IC
