Customer Success Partner II
Core
Provide excellent service to a growing customer base and internal customers, processing complex tasks and acting as a subject matter expert for specific processes.
Role type
Senior Customer Support Partner
Builds
Customer order status updates, product knowledge responses, and resolved order issues
Domain
Digital manufacturing / Logistics
Deliverable
client delivery
Required skills
Complex customer service, subject matter expertise, cross-departmental coordination, real-time troubleshooting, logistics knowledge, mentoring
Preferred skills
College degree, 3-5 years customer service in manufacturing, CRM/ERP familiarity, Microsoft products proficiency
Responsibilities
Perform complex customer service tasks with accuracy, escalate issues appropriately, collaborate with customers and internal partners, provide timely order status and product information, organize and troubleshoot requests in real-time, advocate for the company, coordinate between departments to resolve issues, mentor team members, stay current on process/policy changes
Seniority
Mid-level, hands-on IC