Gestionnaire de Cas/Bilingual Caseworker
Core
Provide case management and customer support for healthcare and pharmaceutical services, resolving inquiries and navigating processes for customers, employees, and dependents.
Role type
Bilingual case manager (customer service & administrative processing)
Builds
Customer support interactions and resolved case records
Domain
Healthcare and pharmaceutical services
Deliverable
client delivery
Required skills
Case management, customer service, bilingual communication (French/English), data entry, document verification, problem-solving, multitasking, Microsoft Office proficiency
Preferred skills
Pharmaceutical distribution industry knowledge, medical field experience, automated warehouse operating systems knowledge
Responsibilities
Serve as primary point of contact for calls, emails, and inquiries; record and document customer requests and resolutions; follow up with customers to resolve outstanding requests; maintain regular communication on case progress; complete basic administrative processing and data entry; guide customers toward self-service resources; escalate complex cases to specialists; manage incoming/outgoing forms and documentation; monitor key performance indicators for call resolution and response times.
Seniority
Entry-level to Junior, hands-on IC