Senior Product Manager, Implementation & Partner Success
Core
Shape product strategy and digital experiences for member navigation and steerage within a level-funded health benefits platform.
Role type
Senior Product Manager (Healthcare Navigation & Partner Success)
Builds
Digital member navigation programs, case management platform features, and partner integration workflows.
Domain
Health insurance / Member care navigation / Pharmacy and provider steerage
Required skills
Digital product management, care navigation strategy, provider/drug steerage, pharmacy benefits, causality measurement, operational platform management, external partner management, case management systems, CRM, eligibility logic, outcome tracking, build vs buy vs partner strategy, Agentic AI.
Preferred skills
None stated.
Technologies
None explicitly listed beyond generic categories.
Responsibilities
Lead digital product collaboration with external steerage and navigation partners; define signal and outcome flows for partner programs; own the roadmap for member outcomes including operator workflows and eligibility logic; implement member navigation programs from a digital product perspective; define steerage workflows and handoffs with internal teams; work with clinical teams to define outcome metrics; own member escalation and resolution flows; refine processes to prioritize and resolve escalations; partner with Gravie Care to identify scale efficiency opportunities; frame context for the case management platform build vs buy vs partner decisions; identify opportunities for Agentic AI to drive personalization and efficiency.
Seniority
Senior, hands-on IC