Cust Service Rep - Temporary
Core
Main point of contact for utility customers handling telephone inquiries, orders, credit, and collection activities.
Role type
Temporary customer service representative (call center)
Builds
Customer service solutions for utility customers
Domain
Utilities / Energy
Deliverable
client delivery
Required skills
Customer service experience, telephone inquiry handling, computer order processing, credit and collection activities, deferred payment arrangements, new business service inquiries, rotating shift work, computer skills, typing proficiency (35WPM)
Preferred skills
High-volume customer-oriented industry experience
Technologies
Computer systems for order processing and customer service
Responsibilities
Answering customer telephone inquiries, processing computer orders, managing credit and collection activities, handling deferred payment arrangements, assisting with new business service inquiries
Seniority
Entry-level to Mid-level, temporary contract