Customer Service
Core
Managing customer enquiries, processing orders, and coordinating with warehouses and freight providers to deliver a seamless customer experience.
Role type
Customer Service Representative (Sales Support)
Builds
Customer order fulfillment and sales support processes
Domain
Retail / Logistics
Required skills
Order processing, inbound/outbound calling, ticketing system management, CRM usage, Microsoft Office, stock level reporting, invoice processing, upselling/cross-selling
Preferred skills
Experience with shared inboxes, commercial mindset, collaborative teamwork
Responsibilities
Managing incoming customer calls and enquiries, processing customer orders accurately, liaising with warehouse and freight teams, following up on outstanding orders, making proactive outbound calls, identifying upsell opportunities, providing stock reporting to sales executives, managing tickets and inboxes, processing invoices.
Seniority
Entry to Mid-level, hands-on IC
