Carpark Operations & Experience Coordinator
Core
Deliver exceptional customer experience and manage daily car park revenue administration for a city retail destination.
Role type
Operations & Experience Coordinator
Builds
Customer experience and financial efficiency for a multi-tenant retail car park
Domain
Retail / Urban Mobility
Required skills
Customer service, Financial administration, Revenue management, Online booking coordination, Debt management, Excel proficiency, Problem solving, Stakeholder communication
Responsibilities
Resolving customer enquiries via phone, email, and in person; Managing permanent parker accounts; Coordinating online bookings and reserved parking; Processing invoicing, receipting, and refunds; Supporting monthly reporting and reconciliations; Identifying revenue improvement opportunities; Maintaining operational procedures and compliance documentation.
Seniority
Individual Contributor