Customer Service Officer
Core
Manage customer orders, coordinate deliveries, and resolve delivery issues for bulk and packaged products.
Role type
Customer Service Officer (Logistics & Order Processing)
Builds
Timely delivery of cement, lime, and drymix products to construction, mining, and agricultural industries
Domain
Construction materials manufacturing and logistics
Deliverable
product features
Required skills
Order processing, delivery coordination, customer enquiry resolution, record maintenance, transport carrier coordination, supply-chain compliance
Preferred skills
SAP experience, construction materials industry experience, transport or logistics coordination experience
Technologies
SAP
Responsibilities
Process customer orders accurately, respond to customer enquiries, coordinate deliveries with transport carriers, maintain accurate order and delivery records, support safe supply-chain practices, provide operational flexibility across sites