Customer Service Administrator - FRSA Australia
Core
Full-time Customer Service Representative providing client-facing support, order processing, and administrative assistance to the emergency response industry.
Role type
Customer Service Administrator
Builds
Customer service interactions, order fulfillment, and sales support for emergency response equipment
Domain
Emergency response / Fire safety equipment
Deliverable
product features
Required skills
Phone communication, order processing, quote generation, record keeping, issue escalation, computer literacy, multitasking
Preferred skills
PRONTO system knowledge, emergency services industry experience
Responsibilities
Handle incoming customer inquiries and orders via phone & email, Process customer orders and returns, Support the sales team with quotes, Maintain detailed records for contracts, Escalate complex issues, Assist with general administrative tasks