Customer Support Specialist
Core
Manage dealer relationships and ensure customers receive value from digital automotive products and services.
Role type
Customer Support Specialist (Dealer Account Management)
Builds
Dealer account portfolios and program enrollments for automotive digital services
Domain
Automotive industry + Customer Support
Deliverable
dashboards & analysis
Required skills
Salesforce CRM, Microsoft Excel, account management, data validation, troubleshooting, onboarding coordination
Preferred skills
Automotive industry experience, advanced data analysis
Responsibilities
Manage dealer account portfolios, process program enrollments and account changes, monitor support tickets and escalations, maintain accurate CRM records, assist with troubleshooting digital integrations, support customer onboarding, conduct data audits and operational reporting
Seniority
Individual Contributor, entry to mid-level